[Production] Incident detected

Resuelto

Dear Customers,

We would like to inform you that our service Video Identification service is now operational again.

An incident report will be sent to you as soon as possible.

Please do not hesitate to contact us should you require any further information.

Sincerely, Customer Service.

Investigando

Dear Customers,

We would like to inform you that the Video Identification service is degraded.

An incident ticket has been opened with our infrastructure partner.

We are closely monitoring its status and will keep you informed.

We thank you in advance for your understanding and remain at your disposal for any further information.

Sincerely, Customer Service

2 servicios afectados:
  • [Production] Identity identification / Live-Check
  • [Production] Identity identification / API